Support and Maintenance
Keystone Automatic Door Enterprises is proud to offer varying levels of support and maintenance. Whatever your needs, we’re sure one of our packages has what you need.
On-Demand Service
Our standard service offering is available to clients that have not chosen to have a PMA or enter into a Service Agreement with our Company. Customers can contact us through our 800 service number and a technician will be dispatched.
Emergency Service
Our Service Hotline is available 24/7 and a Service Technician will be dispatched to handle the required repairs.
Maintenance Agreement
Under this type of agreement, Customers commit to using our services for any needs that are beyond the scope of their own resources and, in exchange, they receive discounts on labour and service. A particular advantage are the discounts on after-hours service calls.
SERVICE CONTRACT PLANS AND FEATURES:
BASIC
Features
- AAADM Certified Professional Technician
- Time and Material discounted labor rate for facilities with one hundred or more doors
GOLD
Features
- AAADM Certified Professional Technician
- Priority Service Status
- Covers all contracted Automatic Doors
- Two Preventative Maintenance checks per year
- Labor included on standard service calls 8 a.m. to 5 p.m. Monday – Friday
- Discounted labor rate for emergency service calls
PLATINUM
Features
- AAADM Certified Professional Technician
- Priority Service Status
- Covers all contracted Automatic Doors
- Two Preventative Maintenance checks per year
- Labor included on standard service calls 8 a.m. to 5 p.m. Monday – Friday
- Discounted labor rate for emergency service calls
- Parts included as noted on contract
